Technology Asset Management, also known as ITAM, is a portfolio
of service technology from the Inventory, Configuration,
Financial, and Contractual standpoints.
TekMethods is a professional services company that assists your
organization in assessing your ITAM needs, then recommending and
implementing a plan of action.
The end result of a thoughtful ITAM program will give organizations
valuable insight and knowledge about their IT Assets. The following
outlines the benefits of having an ITAM program.
We recommend ITAM solutions to organizations that care about
Best Practices and want to create an IT environment where
there are metrics and controls in place.
For example, if you want to know the real numbers of hardware
and software you have running, an ITAM system will provide
accuracy. Because of sophisticated auto discovery
tools, you won’t have to leave these calculations to
the limitations of a homegrown spreadsheet or human error.
Another reason to consider ITAM is for security
purposes. For example, virus-scanning software works in a
reactive manner, when viruses have been discovered in an environment.
With an IT Asset Management program, you can determine which
systems do not have current anti-virus software, then initiate
a system-wide fix in a matter of minutes.
It wouldn’t be unlikely for an organization to think
they’re covered with a homegrown IT
Asset Management application. Sometimes companies dedicate
their own IT staff to developing spreadsheets to track and
maintain IT assets. Industry experience tells us that while
a homegrown application may be a common first step in moving
toward a true IT Asset Management program, it lacks the discipline
of an authentic ITAM application, lacks integration between
other important organizational departments, and often includes
human error as an obstacle to its success.
Perhaps one of the most important reasons for an IT Asset
Management program revolves around quality customer
service. Every organization wants its internal customers
just as happy as its external customers. When employee users
call the helpdesk or desk side support departments and the
support staff does not have basic data about the employee’s
PC configuration, quality customer service is immediately
impaired. The help desk resolution is sluggish, ultimately
impacting the employee’s responsiveness to the external
An IT Asset Management program carries with it numerous financial
savings for an organization. One important financial aspect
concerns software license reuse. Most companies
without an IT Asset Management plan spend more dollars on
software licenses, mainly because they’re not sure how
many licenses are in use, where the licenses are being used,
or have not effectively reclaimed licenses at the end of the
useful life of the PC.
Additionally, companies with a handle on the numbers of hardware
and software pieces in use will benefit financially from bulk
purchases. When a company has an IT Asset Management
program, they always know how much equipment to buy, never
too much, never too little. It helps organizational buyers
negotiate best prices every time they order.
If your company participates in a lease management
program instead of buying their equipment outright,
you will also benefit from an IT Asset Management program.
Leasing companies count on you to be unable to locate equipment
at the end of the lease and charge extra at the lease end
if you are unable to return the equipment. With an IT Asset
Management program, you’ll always be proactive and know
where your equipment is before the lease expires.
Time is money in the business world and when your
help desk and desk side support employees have to
spend their valuable time determining their users’ location
and configuration, it’s cutting into their work order
change or repair time. Companies with cost accounting budget
systems and those who place high value on professional services
time, understand that an IT Asset Management program eliminates
Organizations of all sizes also understand that charge
backs add to overall company profitability. When
organizations and their buyers are able to assign the cost
of goods and services back to an individual department, they
are able to create a strong sense of responsibility to the
bottom line by every department manager. With an IT Asset
Management program, it’s easy for IT support organizations
to charge individual departments for the items purchased on
Once a department has exhausted the use of any IT Asset, many
companies have plans for cascading the used
equipment to other users within the company or to dispose
of it to an outside organization. When you have an IT Asset
Management program, you always know what’s slated to
be reused or removed, and you can make the moves when there’s
still useful life in the asset. In many cases you can realize
a tax benefit when you purchase software
under certain conditions or donate an item to charity. Understanding
where your assets are, when they were purchased, and when
they are ready to retire is one growing use for an IT Asset
Many industries today must adhere to customer privacy
regulations as part of their everyday business. With so much
private information about customers being stored in databases
within companies, when the organizations retire their assets,
they want to be certain hardware has been cleansed and certified
prior to disposal. When you have an IT Asset Management program,
you always know what machines store customer information,
and will then know how to cleanse the component parts prior
Software often carries a specific set of site license
requirements concerning numbers of users and methods
of use. When you have an IT Asst Management program you can,
within minutes, produce important reports regarding your licenses.
You’ll have peace of mind knowing you can always avoid
litigation against misuse or overuse of software licenses.